Orders
-For inquiries or orders please contact your local retailer or email/call EAM Studio.
*please note, EAM strongly encourages customers to shop/support their local stores and to make purchases through the stores that carry EAM jewelry. In the case that this is not possible please contact EAM Studio.
-Orders placed either through your local retailer or EAM Studio are available for pick-up at store/studio or can be shipped via USPS or UPS unless other arrangements are made. Please allow 2-4 weeks for special orders.
-Direct orders with EAM Studio can be placed by email and will be billed via emailed invoice through Square (or Paypal if preferred). Standard shipping methods are USPS priority (for orders of $200 or less) and UPS ground (for orders over $200). Standard shipping is free.
-EAM Studio accepts all major credit cards (VISA, MASTERCARD, AMEX, DISCOVERY) using Square-up or Paypal.
EAM return policy
-Returns may be accepted for exchange or credit only towards other jewelry pieces. Please contact before shipping anything to the studio.
-Special order or commission pieces are non-returnable.
-Rings can be exchanged (or re-sized) for a different size one time only without charge, however shipping charges may apply. Any subsequent resizing will also incur labor fees.
Repairs
-Elise guarantees her pieces from breakage from normal wear. If a joint needs resoldering or if a casting fails it will be either repaired or replaced free of charge.
-If a piece needs refurbishing after many years of wear or unusual damage there will be a labor/material charge.
-You’re welcome to order a single earring to your replace lost/missing EAM earring. The price will be half of the full pair price plus shipping. Please note, it is recommended to send the one you have so that it will be refurbished to match the new one.
-When shipping your repair always make sure it is packaged (boxed and/or bubble wrapped) so that it will not be damaged in shipping. Damages from poor packaging may incur extra fees. Make sure to include your contact info.
Jewelry Maintenance
1. Clean jewelry with warm water and a mild soap to remove dirt and oils. Use an old toothbrush to get into crevices.
2. Dip in a liquid tarnish remover and/or a solution of baking soda and water. Do not use paste cleaners on satin-finish jewelry. (Tarn-X is not recommended for long term use.)
3. Wash jewelry with soap and water to clean-off tarnish remover and rinse well.
4. Dry thoroughly. Finish drying with a blowdryer is recommended.
-It is recommended to store silver jewelry in a sealable plastic bag when not in use to slow down the oxidation/tarnish process.
notes: Do not submerge hollow jewelry with holes. Use a cotton swab to apply tarnish remover for certain items. Do not put pearls or other porous stones in tarnish remover- it will damage the luster of the stone (follow all instructions on the bottle). Rub scotch-brite or a coarse steel wool on the jewelry surface to restore a soft, satiny finish.
-For inquiries or orders please contact your local retailer or email/call EAM Studio.
*please note, EAM strongly encourages customers to shop/support their local stores and to make purchases through the stores that carry EAM jewelry. In the case that this is not possible please contact EAM Studio.
-Orders placed either through your local retailer or EAM Studio are available for pick-up at store/studio or can be shipped via USPS or UPS unless other arrangements are made. Please allow 2-4 weeks for special orders.
-Direct orders with EAM Studio can be placed by email and will be billed via emailed invoice through Square (or Paypal if preferred). Standard shipping methods are USPS priority (for orders of $200 or less) and UPS ground (for orders over $200). Standard shipping is free.
-EAM Studio accepts all major credit cards (VISA, MASTERCARD, AMEX, DISCOVERY) using Square-up or Paypal.
EAM return policy
-Returns may be accepted for exchange or credit only towards other jewelry pieces. Please contact before shipping anything to the studio.
-Special order or commission pieces are non-returnable.
-Rings can be exchanged (or re-sized) for a different size one time only without charge, however shipping charges may apply. Any subsequent resizing will also incur labor fees.
Repairs
-Elise guarantees her pieces from breakage from normal wear. If a joint needs resoldering or if a casting fails it will be either repaired or replaced free of charge.
-If a piece needs refurbishing after many years of wear or unusual damage there will be a labor/material charge.
-You’re welcome to order a single earring to your replace lost/missing EAM earring. The price will be half of the full pair price plus shipping. Please note, it is recommended to send the one you have so that it will be refurbished to match the new one.
-When shipping your repair always make sure it is packaged (boxed and/or bubble wrapped) so that it will not be damaged in shipping. Damages from poor packaging may incur extra fees. Make sure to include your contact info.
Jewelry Maintenance
1. Clean jewelry with warm water and a mild soap to remove dirt and oils. Use an old toothbrush to get into crevices.
2. Dip in a liquid tarnish remover and/or a solution of baking soda and water. Do not use paste cleaners on satin-finish jewelry. (Tarn-X is not recommended for long term use.)
3. Wash jewelry with soap and water to clean-off tarnish remover and rinse well.
4. Dry thoroughly. Finish drying with a blowdryer is recommended.
-It is recommended to store silver jewelry in a sealable plastic bag when not in use to slow down the oxidation/tarnish process.
notes: Do not submerge hollow jewelry with holes. Use a cotton swab to apply tarnish remover for certain items. Do not put pearls or other porous stones in tarnish remover- it will damage the luster of the stone (follow all instructions on the bottle). Rub scotch-brite or a coarse steel wool on the jewelry surface to restore a soft, satiny finish.